What Staygent can do.
Below is a list of the AI guest agent’s capabilities based on set rules and property info.
Handles Common Guest Questions
Answers questions about Wi-Fi, access instructions, parking, house rules, directions, and general property details using stored information.
Answers Guest Calls & Emails
Responds to guest calls and emails using predefined rules and property information. Handles both communication channels consistently for routine requests.
Personalization & Configuration
Allows hosts to define property-specific rules, preferences, messaging tone, escalation thresholds, and operating guidelines. All agent behavior follows these settings exactly until they are intentionally updated.
Conversation Logging
Stores call transcripts, email conversations, and interaction details in connected databases for reference.
Guest Feedback Collection
Collects and logs guest feedback from calls and emails for later review.
Follow Ups
Check In emails scheduled "X" amount of time prior to booking.
Hospitality emails scheduled to be sent during stay.
Maintenance & Issue Routing
Identifies maintenance or issue-related messages and routes them according to predefined urgency rules.
Custom Rules & Conditions
Operates entirely based on rules, thresholds, and preferences defined during setup.
Host Escalation Control
Escalates urgent or emergency situations based on defined conditions and immediately notifies the host.
Automated Follow-Ups
Schedules stay and check-in information email to be sent prior to booking date
Predictable & Consistent Responses
Responds the same way every time unless rules or configurations are intentionally updated.
Check-In & Check-Out Details
Provides check-in instructions, access details, and check-out information when requested or triggered by rules.
Calendar & Availability Integration
Connects to calendars to check availability, create bookings, and support accurate scheduling responses.
Pricing Requests
Responds to inquiries about pricing, fees, etc. (If permitted to do so)
Multi-Property Support
Full customization available for each individual property