Details and Configuration
Intentional setup. Clear boundaries. Full control.
Built to your property
Configured to match you
Staygent is configured using a custom-built questionnaire combined with a setup call to capture property details, rules, preferences, and edge cases. This information is used to create a knowledgebase and define how the agent should respond in real situations.
Rules, Conditions & Boundaries
Defined up front to avoid uncertainty
During setup, clear rules and boundaries are established based on your responses and consultation. These rules determine what the agent can respond to, when it should escalate, and what it should avoid entirely.
Update & Change Process
Updates are reviewed and applied intentionally
When changes are needed, updates are handled through direct requests rather than automatic adjustments. Information, rules, or workflows are updated deliberately so behavior remains predictable and consistent. However, any errors in the automation will be handled without request ensuring to maintain those quick answers for your guests.
Databases & Information Handling
Organized records for visibility and follow-up
Staygent uses structured databases to keep communication and issues organized:
Feedback sheet: stores guest feedback for review and follow-up
Email sent sheet: logs outgoing messages for reference and accountability
Maintenance issues sheet: tracks reported issues and their status
These records help hosts stay organized, avoid missed issues, and maintain visibility into guest communication without manually tracking it.
Escalation & Notifications
Escalation rules are defined together
Escalation thresholds are determined during setup and refined through consultation. Staygent only notifies or involves you when those predefined conditions are met, preventing unnecessary interruptions. Notifications are sent straight through text to ensure you swiftly receive urgent information. Allowing you to relax without the worry of issues slipping through the cracks.
Consistency & Predictability
Stable behavior based on reviewed configuration
Because responses are based on reviewed inputs and defined rules, Staygent behaves consistently across interactions. Responses do not change unless the configuration is intentionally updated. This allows for full control and a sense of involvement in the automation process.
Multi-Property Configuration
Each property configured independently
For hosts managing multiple properties, each listing is configured separately through its own questionnaire and setup review. This keeps information, rules, and escalation logic isolated and accurate.
Unique Preferences
How the agent communicates on your behalf
Staygent can be configured with specific communication preferences such as tone of voice, greetings, and sign-offs. These preferences are defined during setup to ensure guest interactions sound consistent and aligned with how you want to communicate, and they remain unchanged unless intentionally updated.
What Sets Staygent Apart
Configuration before automation
Unlike generic AI tools that rely on templates or self-guided setup, Staygent is configured through structured intake and live consultation. This ensures the system reflects how you actually operate before automation is activated.
How is Staygent set up and customized?
Staygent is configured through a custom-built questionnaire and a setup call. This process captures property details, rules, preferences, and edge cases, which are used to build the knowledgebase and define how the agent responds in real situations.
Does Staygent learn or change on its own?
No. Staygent does not learn from past conversations or change behavior automatically. It responds based on its current configuration and only changes when updates are intentionally requested and applied.
When does Staygent involve me directly?
You define escalation rules during setup. Staygent only notifies or involves you when those predefined conditions are met, such as urgent issues or situations that require direct attention.